Refund policy

You have the right to return your order up to 14 days after receipt, without providing a reason. After registering your return, you have another 14 days to return the product.

Conditions

The product must be unopened and in its original condition

The packaging must not be damaged

Opened matcha cannot be returned due to hygiene and freshness

Return process

Send an email to info@unmatched-matcha.com with your order number

You will receive instructions for the return shipment

Return shipping costs are at your own expense

Refund

After receiving and checking your return, we will refund the amount within 5 working days

The refund will be processed via the same payment method as the original payment

Damaged or incorrectly delivered

If you receive a damaged or incorrect product, please contact us within 48 hours

We will provide a suitable solution free of charge

Important

Unmatched Matcha stands for quality and freshness. Therefore, we cannot accept returns of opened products. If you have any doubts, please contact us. We will help you quickly.