Purchasing matcha for hospitality: frequently asked questions

Reading time: 5 minutes - Last updated: August 2026

Switching to a new matcha supplier raises practical questions: how quickly do you deliver, what are the minimum order quantities, and how should it be stored behind the bar? This article answers the questions hospitality buyers ask us most often, so you can make an informed choice.

Question not answered? Contact us directly via our business page for a tailored proposal.

How quickly do you deliver?

Delivery times for business orders are determined per request, depending on volume and location.

For consumer orders, delivery is next business day if ordered before 4:00 PM. For recurring business deliveries to hospitality venues, we coordinate the delivery schedule to suit your needs, such as a fixed weekly or monthly delivery. Discuss this via our business page so we can propose a schedule that matches your consumption.

What is the minimum order quantity?

The minimum order quantity depends on your type of business and expected consumption. Contact us for a proposal that fits your volume.

There is no fixed, universal minimum that applies to every hospitality business: a small specialty coffee bar has different needs than a hotel with multiple outlets. Through our business page, we will discuss your expected consumption and prepare a suitable proposal, including any samples to test before you commit to a larger quantity.

What packaging sizes are available?

In addition to the consumer sizes of 30, 50, and 100 grams, we are happy to discuss larger, custom volumes for the hospitality industry.

For private individuals, we offer 30, 50, and 100 grams. For hospitality businesses with higher consumption, we are happy to help determine an appropriate volume so that you don’t have to reorder too frequently, but also don’t build up stock that compromises freshness. Discuss this via our business page.

How do you store matcha behind the bar?

Unopened matcha stays fresh for 12 to 24 months if stored in a cool, dark, and airtight place. Once opened, it is best used within 1 to 2 months.

Store matcha in a cool, dark, and airtight place, so not next to the espresso machine or in direct sunlight. Unopened ceremonial matcha keeps for 12 to 24 months. Once opened, quality is best within 1 to 2 months, which in practice is not a problem for most businesses with regular matcha sales. The full explanation, which is also relevant for your staff, can be found in how to best store matcha.

Can I taste a sample first?

Yes, please contact us via the business page to discuss sample options before placing a larger order.

We recommend every new business customer to taste the product first before purchasing a larger quantity. This ensures that the taste, color, and foam quality align with what your guests expect. Discuss the possibilities via our business page.

Ready to taste? Check out our business page and request a sample.

Why switch if you already have a supplier?

Don't switch just because, but consider it if your current matcha varies in quality, or if your customers notice the taste differs with every delivery.

If you are currently satisfied with your supplier, there is no need to change. However, consider a switch if you notice the quality fluctuates between shipments, if guests notice the matcha is sometimes bitter or dull in color, or if you simply want to know if a single-origin, first-harvest alternative makes a noticeable difference to your guests. Read why quality impacts your revenue and what a lost guest really costs your business for the full background.

Most hesitations regarding a switch are practical: delivery, quantity, shelf life. These can all be resolved with a short conversation. The fundamental reason to switch—quality that pays off in returning guests—is a given before you even start.

Let’s get acquainted: visit our business page for a tailored proposal.